Terms and Conditions

Introduction

Welcome to ThessyLuxe. By using our website (www.thessy.co.uk), you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, users, and customers of ThessyLuxe.

Use of Website

You must be at least 18 years old to use this website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions.

Product Information and Pricing

We strive to ensure that all product descriptions and prices on our website are accurate. However, we reserve the right to correct any errors or inaccuracies and update information at any time without prior notice.

Order Process

Once an order is placed, you will receive an email confirmation. Orders are subject to availability, and we reserve the right to cancel any order.

Shipping and Delivery

We aim to dispatch orders within 9-10 business days. Shipping costs and delivery times vary depending on location and will be calculated at checkout.

Intellectual Property

All content on this website, including images, text, and logos, is owned by ThessyLuxe and may not be reproduced without permission. However, some product images are sourced online.

Limitation of Liability

ThessyLuxe is not liable for any indirect, incidental, or consequential damages arising from the use of our website or purchase of our products.

Governing Law

These terms are governed by UK law, and any disputes will be subject to the exclusive jurisdiction of the courts in the UK.

Payment and Shipping

We accept payments through a secure online payment system. All prices are listed in £ and are inclusive of taxes. Shipping costs and estimated delivery times will be provided at checkout. We are not responsible for any customs duties or taxes that may apply to your order.

Privacy Policy

ThessyLuxe values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

  • Personal Information: Name, email address, shipping address, and payment information.
  • Non-Personal Information: Device data, IP address, and browsing behavior.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Communicate with you regarding your orders
  • Send promotional materials (with your consent)

Privacy and Security

We respect your privacy and are committed to protecting your personal information. Please see our Privacy Policy for more information. We take all reasonable measures to ensure the security of our website and our online payment system, but we cannot guarantee that our website or payment system is free from viruses or other harmful components.

Sharing of Information

We may share your information with trusted third-party partners, such as payment processors and delivery companies, solely to fulfill your order.

Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law.

Payment Security

We take reasonable precautions to protect your personal information, including encryption and secure payment gateways.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. Contact us at sales@thessyluxe.co.uk with any requests.

Cookies Policy

ThessyLuxe uses cookies to enhance your browsing experience and understand how our website is used.

What Are Cookies?

Cookies are small files placed on your device to help us improve your browsing experience.

Types of Cookies We Use

  • Essential Cookies: Necessary for basic site functionality.
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Marketing Cookies: Used for tracking and advertising purposes.

Managing Cookies

You can disable cookies by adjusting your browser settings, though this may affect the functionality of our website.

Return Policy

At ThessyLuxe, we aim for your complete satisfaction. If you’re not satisfied with your purchase, please review our return guidelines.

Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, contact us within 7 days of receiving your order to request a return or exchange. Items must be in their original condition, unworn and unwashed, with all tags attached. We reserve the right to refuse any returns or exchanges that do not meet these criteria.

Non-Returnable Items

Certain items are non-returnable, including perishable goods, personalized items, and gift cards.

How to Initiate a Return

To begin a return, please contact us at sales@thessyluxe.co.uk with your order number and reason for return. Customers are responsible for return shipping costs unless the item is incorrect or defective.

Refund Process

Refunds are processed within 7 days of receiving the returned item and will be issued to the original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our support team at sales@thessyluxe.co.uk.

Intellectual Property

All content on this website, including images, text, and logos, is owned by ThessyLuxe and may not be reproduced without permission. Some pictures are sourced online. These terms and conditions are governed by the laws of the state in which our company is registered, and any disputes will be resolved in the courts of that state.

Conditions

We reserve the right to change these terms and conditions at any time without notice. The most current version will always be posted on our website.

Overview

Our refund and return policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thessyluxe.co.uk

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thessyluxe.co.uk and we would sort it out for you.

Gifts

If the item was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Product Returns

To return your product, you should mail it sales@thessyluxee.co.uk

You will be responsible for paying for the delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@thessyluxe.co.uk for questions related to refunds and returns.