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FAQ
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Refund Policy
At this time, we do not offer exchanges. Instead, please return the item and place a new order for the item you’d like.
We’re sorry for the inconvenience! Please contact our support team at sales@thessyluxe.co.uk.
Refunds are processed within 7 days of receiving your returned item and will be issued to the original payment method. The product must not be opened.
To initiate a return, please contact us at sales@thessyluxe.co.uk with your order number and reason for return. Our team will guide you through the process.
Customers are responsible for return shipping costs unless the item is incorrect or defective; in that case, we’ll cover the return cost.
We accept returns within [14/30] days of delivery for items in their original condition with tags attached. Certain items, like perishable goods, are non-returnable.
Ordering & Account Information
We take your privacy seriously. Our website uses secure payment gateways and data encryption to protect your information. Please see our Privacy Policy for more details.
After placing an order, you’ll receive a confirmation email with your order details. If you don’t see it, contact our customer support at sales@thessyluxe.co.uk.
Yes, we offer guest checkouts. However, creating an account gives you access to order tracking and faster future checkouts.
Yes, you can create an account by signing up on our website.
No, we don’t offer bulk discounts for large orders.
If an item is out of stock, you can sign up for notifications to be alerted when it’s available again.
Shipping & Returns
You can cancel or modify your order within a limited timeframe if it hasn’t been processed. Please contact our customer support team as soon as possible to assist you.
Once your order is dispatched, you’ll receive a tracking link via email to follow your package’s journey until it reaches your door.
No, there’s no additional shipping fee.
Currently, we ship only within the UK. We are working on expanding our delivery locations, so please check back soon.
Orders typically take 9-10 business days for standard delivery within the UK. Expedited shipping options are also available at checkout for faster delivery.
Payment
We occasionally run sales and promotions. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
You can enter your discount code at checkout.
All our prices include VAT, so there are no additional charges at checkout. You’ll see a detailed breakdown in your order confirmation.
Yes, we offer digital gift cards that can be used on any item in our store. You can choose the amount, and it will be sent to the recipient via email.
We accept major credit and debit cards, PayPal, and other popular payment options. Please check the checkout page for all available methods.
You can browse our products, add items to your cart, and follow the checkout process. We accept a range of payment methods for your convenience.
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